Frequently Asked Questions
When your question is not here then please drop us an email at firstname.lastname@example.org
How do you know that your parcel has been sent?
As soon as you have received your a conformation email from us with your tracking number, you will know that it has left our showroom on this date.
Where can your package be tracked?
All orders are shipped using DHL. You will receive a 'confirmation' email with your tracking number and a link with which you will be able to track you parcel.
Can you deliver to an alternative address to my shipping address?
You are able to choose an alternative delivery address when you are checking out.
What payment methods do you accept?
Who pays for customs & import charges?
Outside of the EU all customs or import duties are charged once a parcel reaches the destination country. These charges must be paid by the recipient of the shipment. We are sorry to state that we have no control over these costs, and also cannot give you any detailed information on what the costs will be, as custom policies and import duties vary very widely from country to country. Please be aware that your parcel can be delayed by customs and for this reason charges can be applied. We apologize for any inconveniences in this matter but we have no control over this and are not able to supply any details why or for how long your parcel can be delayed.
On our Vintage
I saw a product I love and now ist sold out. Will certain products get back in stock?
As some of our products can sell very quickly online and in-store we are not always able to keep up with every product that is sold out or returned. Since most of our products are unique pieces and made out of rare or vintage fabriques, we will not have them in stock again. Please contact our customer service on email@example.com to ask for a similar fabric, which we can try to find for you
The item I bought is now on sale, can I get the difference refunded?
Since it is difficult for us to always predict when and if we will be going on sale with certain items it is not possible for us to refund the difference.
Did my order go through?
You will receive a confirmation email as soon as your order has been received.
Changing your address in case of wrong address?
Once we have processed your order and it has been dispatched it's not possible for you or us to change any address details. Please contact us if you have placed your order wrong.
Do I need an account to place an order?
You do not need an account to place an order but when registering an account you will not have to fill in your address details in the future and you will always be albe to see your order history as well as your current order process.
How do I return an item?
We gladly will refund you any purchase made within 14 working days from receipt. All returns must be sent via registered mail in their original condition, to the address below:
Jeanne de Kroon
Attention! Please make sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any costs that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, this will not apply if the items have been worn or washed. In this case we reserve the right to return the goods to the customer at their own cost.
How long does it take to process returns?
We try to process any returns within 3 working days after receiving them.
How do I know that you have received my return?
We will always try to handle your return as fast as possible and you will receive a email when your return has been processed. We recommend to make a note of the shipping reference provided to you when sending a return to us. You are always welcome to email us or give us a call to check on the status of your return.
When will I get my refund?
As longs as your returned products meet our refunds criteria, you will be refunded within 24-48 hours after your return is processed. This also depends on your card issuer, transaction services of your bank or Paypal.
When will I receive an exchange item?
After we have received your return we will immediately exchange your item as long as we a have your requested product in stock. Please see our shipping chart for expected delivery lengths to your country.
Who pays for return expenses?
In case of a return you will be responsible for the cost to ship the parcel back to us. If you are returning an item for good we will refund you your full payment but we will not reimburse the cost that you paid to return the parcel. If you are returning an item and want to have it exchanged we will pay for the costs shipping it back to you.